Terms of Service

Who operates Zionel

Zionel is operated by Zionel LLC ("Zionel," "we," "us").

For privacy questions, contact privacy@zionelchurchapp.com. For product or account support, contact support@zionelchurchapp.com.

Agreement and contracting party

These terms apply to use of Zionel by churches and their authorized users. An authorized church representative accepts the applicable terms for the church. Account registration does not by itself grant access to a church’s records or enable paid features.

Independent personal accounts require age 13 or older and any additional permissions or restrictions applicable in the user’s region. A church invitation or App Store age rating does not replace those requirements. Children under 13 may be represented in authorized church-managed household and attendance records without an independent login. Age restrictions do not remove access to sign-out, privacy guidance or account deletion. Contact support to correct inaccurate age information.

Accounts and authorized use

Users must provide accurate account information, protect authentication factors, use only access granted by their church, and promptly report suspected compromise. Church administrators are responsible for role assignments and account lifecycle decisions.

Service and changes

Zionel’s features may evolve over time. Zionel does not promise uninterrupted service, a service level, emergency response, or a particular availability target.

Fees, renewal and cancellation

Church subscriptions and donations are separate. Review your church’s subscription price and renewal terms before accepting a plan. Online giving is available to churches whose Stripe connection is ready and whose giving feature is enabled. Donors see the applicable amount and fees before confirming a payment.

Warranties, liability and disputes

Do not rely on Zionel for emergency response, legal advice, pastoral advice, financial advice, security certification or regulatory compliance. The terms accepted by your church govern its subscription and commercial relationship with Zionel.

How the service documents fit together

These general terms concern authorized use of Zionel. A church’s accepted order and applicable Church Service Agreement, Church Data Agreement and any separately accepted giving agreement address that church’s commercial and data-processing relationship. The Privacy Notice explains Zionel-controlled information; the Church Data Privacy Notice explains church-managed records. The Acceptable Use Policy applies to conduct, while the Billing and Cancellation information and Giving guide explain their respective workflows.

An updated public page does not automatically replace a signed or previously accepted church agreement, change a plan’s price or authorize a charge. Existing accepted church agreements continue to govern the relationships they cover; this public page does not silently amend them.

Questions about the service or your information

For product, account or billing help, contact support@zionelchurchapp.com. For privacy requests, contact privacy@zionelchurchapp.com. Do not send passwords, verification codes, payment credentials or confidential care narratives by ordinary email. Account deletion is available from Profile; it is not replaced by a support-only request.